FAQ

Your lawn care program provides scheduled visits with inspection, fertilization, crabgrass prevention, and broadleaf weed control. Our
licensed applicators will determine which ones are best for your lawn. Some weeds or fungus can only be treated effectively during certain times of the season. We will schedule your service visits at the best time, so your lawn receives the greatest benefit. Some unwanted weeds can only be treated with specialty products (for example Nutsedge). Gold and Silver packages include treatment of Nutsedge. Other specialty products to treat fungus or bent grass are not included in any of our packages. They must be requested and scheduled with our applicators.

We will not make phone calls to remind you of scheduled visits, but we will send an email the day prior. Lawn care clients set up on either a Gold, Silver, or Bronze package will also receive a schedule in advance that will show the dates we plan to apply treatment.

We service thousands of clients and have a very small office staff. For this reason, the reminders and notifications regarding services will be sent to the email address we have on file. If you are unsure what email address we have, please send us a quick email and we will verify we are sending notifications to the right address. We do request a lot of communication be handled thru email, and we do understand that not everyone likes to communicate this way. However, the office team has access to the same email and can help each other when someone is out on appointments or away from the office.

Landscape deposits and payments should be made by check to avoid a 3% credit card processing fee. This information is also provided in your landscape contract.

The online portal is an option for clients to make payments. If you need to create an account, please email our office and we will provide a link to set that up. The company we use has an option for autopay. However, it does not automatically pay your invoices. It only stores your credit card information so you can process your payment quicker. Nothing is automatically paid unless you send us an email authorizing us to charge the card on file when an invoice becomes due. The online portal will say your invoices are past due, but unless it has been 30 days since your invoice was created, we do not consider it past due. Late fees of 20% or $20 (whichever is greater) will be applied to invoices that are 45 days past due.

If you are prepaying for the next season’s lawn care, please send in a check after you have received your annual renewal letter. Those are printed and mailed January thru February.

You may cancel your services at any time, but we do require 24 hours’ notice. This notice should be sent via email to keep on file.

We strive to be as environmentally friendly as possible and use organic products as often as possible. We use only top-quality professional products that have been registered by the EPA for use on home lawns and apply them in strict accordance with manufacturer instruction and state and federal law. We are licensed by the State of Idaho and our internal education standards exceed those set by the State. On your written request, we will provide information that lists products being applied including brand names and MSDS sheets. We will occasionally use products that need to be watered in and you agree to follow instructions left at time of each treatment.

Your lawns response to our program is dependent on a variety of factors. The condition prior to starting our service, its age, soil type, shade/sun exposure, and your mowing and watering practices are all conditions influencing the success of our program. Mowing and watering issues are the two most common. Mowing and watering instructions can be found on our website. Organic Solutions! Inc. will provide continuous care, ongoing, instruction, and proper nutrition. Our treatments will minimize weeds and insects in your lawn. Over time and with your help, we will build and maintain a healthy lawn and/or landscape.